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Quality Assurance

Quality Assurance

We understand that the greatest cost for any company is losing a customer due to poor customer interaction or lack of skill and will to close a potential sale. The quality of your employees' interactions with customers impacts how customers perceive your organization.

At VQA Service we provide a Call Monitoring Program that will evaluate your customer service interaction, assuring prompt, error free and professional service is delivered.

We design a Call Monitoring Program that suites an individual company's goals and that is aligned with their vision and mission statement. Whether you want to increase sale, customer satisfaction level or decrease cost by discontinuing redundant process. We deliver precise solutions to cater your needs and provide a platform where you can make more informed decisions.

Your Quality Monitoring Program is designed to answer questions like:

  • Is your staff probing to ascertain the potential customer's needs?
  • Did they offer complete and accurate information?
  • Did they quote based rates first or offered discounts upfront?
  • Were they proactive on the call?

Your Quality Monitoring Program will include:

  • Planning and Developing QA program
  • Call Monitoring
  • Feedback
  • Reporting
  • Training
  • Surprise Checks

Besides this, you will also receive instant reporting alerts of unusual, fraudulent and unacceptable activities identified on calls.

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