In view of the need for constant improvement of services for clients, A1 wishes to introduce the high-tech technology Mobile Worker on a global scale which will make it possible to connect the mobile terminal of a courier with a system using which A1 channel customers can monitor the movement of their consignments. A1 Channel in India has the greatest economic growth of all the global branches of the company, and so it was logical that the new technology was tested here first in pilot operation, and the first introduction of the new communication system was launched here too. Mr. Mahesh Patel, Director of A1 channel is responsible for the project A1 tracking.

The aim was to ascertain how these terminals function and how couriers work with them and also to verify security and transfers of data etc. During these tests, VSS gave them full technical support, as a result of which they managed to operate these terminals without problems. Then the results over a period of three months were internally evaluated by their IT team, and only then did they adopt a final decision, on the basis of which VSS supplied them the tracking system within six weeks.